About Course
What is this ‘Microlearning Course’ about?
This course will equip participants with the knowledge and skills to build a client-focused service culture within their organizations.
Who is this course designed for?
Learners and customer service practitioners who are interested to develop and establish a customer service culture within their areas of work and elevate service standards for their customers.
What will you take away?
Describe the process of concept extraction (topic modelling)
Session:
- Before We Begin
- Building a client focused service culture
- Case Study – Disney Approach
- The Service Story 1
- The Service Story 2
- Designing Exceptional Service 1
- Designing Exceptional Service 2
- Delivering Exceptional Service 1
- Delivering Exceptional Service 2
- Recovering Service 1
- Recovering Service 2
- Simplicity of Creating a Service Culture
- Learning Assessment | Service Culture
- End-Program Survey
Student Ratings & Reviews
No Review Yet
