About Course
What is this ‘Microlearning Course’ about?
This course will equip participants with the knowledge and skills to practice effective customer communications.
Who is this course designed for?
Learners and customer service practitioners who are interested to develop and establish a customer service culture within their areas of work and elevate service standards for their customers.
What will you take away?
Describe the process of information extraction
Session:
- Before We Begin
- Active Listening
- 5 Listening Focus
- Communicating with Confidence
- Emails with Customers
- Positive Customer Communication
- Build Customer Rapport in 30 Seconds
- Personalisation
- Communicating with your Colleagues (Internal Customer)
- Communicating with Tact and Diplomacy
- The Art of Small Talk
- Meeting & Greeting
- 7 Deadly Service Statements
- End-Program Survey
Student Ratings & Reviews
No Review Yet
