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Delighting Difficult Customers

Categories: Sales & Marketing
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About Course

What is this ‘Microlearning Course’ about?

The 3 courses in this “Customer Service 101 Suite” are designed to help introduce junior customer service representatives to the fundamental behaviors of good customer service:

  1. Delighting Difficult Customers

  2. Exceed Customer Expectations

  3. Million Dollar Attitude

Who is this course designed for?

  • First time customer service representatives in retail, hospitality and similar industries

  • Junior customer service representatives who need refresher to build new habits

  • Part-time customer service representatives who need to be onboarded quickly and effectively

What will you take away?

  • Understand basic principles of good customer service

  • Ability to immediately apply and practise what you’ve learned

  • Digital certificate you can display on your LinkedIn profile

Session:

  1. Delighting Difficult Customers

  2. Exceed Customer Expectations

  3. Million Dollar Attitude

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What Will You Learn?

  • Great customer service is the cornerstone of customer retention. People who feel warm and fuzzy about your company are more likely to buy from you again and become long-term, loyal customers. In this microlearning course, you will learn the fundamentals of providing good customer service from managing difficult expectations to delivering the million-dollar smile! This course is highly suited for anyone who is new to customer service and junior customer service representatives. The typical cost of a customer service training program costs thousands.

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