{"id":1954,"date":"2024-02-21T11:18:43","date_gmt":"2024-02-21T04:18:43","guid":{"rendered":"https:\/\/polinator.co.id\/?post_type=courses&#038;p=1954"},"modified":"2024-02-21T11:18:43","modified_gmt":"2024-02-21T04:18:43","slug":"service-culture-going-beyond-lip-service","status":"publish","type":"courses","link":"https:\/\/polinator.co.id\/id\/courses\/service-culture-going-beyond-lip-service\/","title":{"rendered":"Service Culture &#8211; Going Beyond Lip Service"},"content":{"rendered":"<div class=\"col sqs-col-6 span-6\">\n<div id=\"block-yui_3_17_2_1_1586158100742_404148\" class=\"sqs-block html-block sqs-block-html\" data-block-type=\"2\">\n<div class=\"sqs-block-content\">\n<div class=\"sqs-html-content\">\n<h3><strong>What is this &#8216;Microlearning Course&#8217;\u00a0about?<\/strong><\/h3>\n<p class=\"\">This course will equip participants with the knowledge and skills to build a client-focused service culture within their organizations.<\/p>\n<h3><strong>Who is this course designed for?<\/strong><\/h3>\n<p class=\"\">Learners and customer service practitioners who are interested to develop and establish a customer service culture within their areas of work and elevate service standards for their customers.<\/p>\n<h3><strong>What will you take away?<\/strong><\/h3>\n<p class=\"\">Describe the process of concept extraction (topic modelling)<\/p>\n<h3><\/h3>\n<h3><strong>Session:<\/strong><\/h3>\n<ol>\n<li><strong>Before We Begin<\/strong><\/li>\n<li><strong>Building a client focused service culture<\/strong><\/li>\n<li><strong>Case Study &#8211; Disney Approach<\/strong><\/li>\n<li><strong>The Service Story 1<\/strong><\/li>\n<li><strong>The Service Story 2<\/strong><\/li>\n<li><strong>Designing Exceptional Service 1<\/strong><\/li>\n<li><strong>Designing Exceptional Service 2<\/strong><\/li>\n<li><strong>Delivering Exceptional Service 1<\/strong><\/li>\n<li><strong>Delivering Exceptional Service 2<\/strong><\/li>\n<li><strong>Recovering Service 1<\/strong><\/li>\n<li><strong>Recovering Service 2<\/strong><\/li>\n<li><strong>Simplicity of Creating a Service Culture<\/strong><\/li>\n<li><strong>Learning Assessment | Service Culture<\/strong><\/li>\n<li><strong>End-Program Survey<\/strong><\/li>\n<\/ol>\n<\/div>\n<\/div>\n<\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>What is this &#8216;Microlearning Course&#8217;\u00a0about? This course will equip participants with the knowledge and skills to build a client-focused service culture within their organizations. Who is this course designed for? Learners and customer service practitioners who are interested to develop and establish a customer service culture within their areas of work and elevate service standards [&hellip;]<\/p>","protected":false},"author":1,"featured_media":1955,"template":"","course-category":[64],"course-tag":[],"class_list":["post-1954","courses","type-courses","status-publish","has-post-thumbnail","hentry","course-category-retail-hospitality"],"_links":{"self":[{"href":"https:\/\/polinator.co.id\/id\/wp-json\/wp\/v2\/courses\/1954","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/polinator.co.id\/id\/wp-json\/wp\/v2\/courses"}],"about":[{"href":"https:\/\/polinator.co.id\/id\/wp-json\/wp\/v2\/types\/courses"}],"author":[{"embeddable":true,"href":"https:\/\/polinator.co.id\/id\/wp-json\/wp\/v2\/users\/1"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/polinator.co.id\/id\/wp-json\/wp\/v2\/media\/1955"}],"wp:attachment":[{"href":"https:\/\/polinator.co.id\/id\/wp-json\/wp\/v2\/media?parent=1954"}],"wp:term":[{"taxonomy":"course-category","embeddable":true,"href":"https:\/\/polinator.co.id\/id\/wp-json\/wp\/v2\/course-category?post=1954"},{"taxonomy":"course-tag","embeddable":true,"href":"https:\/\/polinator.co.id\/id\/wp-json\/wp\/v2\/course-tag?post=1954"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}